At Mahfinex, we value your satisfaction and strive to ensure every product meets your expectations. Please read this policy carefully before making a purchase.
Overview
1. Inspection Upon Delivery
- You must inspect the product in front of the delivery person before accepting it.
- If any of the following issues are found, please return the product immediately to the delivery person:
- Damaged or defective product
- Wrong color or size
- Broken item
- Missing items or accessories
- Product mismatch or visibly incorrect item
- Once the product is accepted and received, no return or refund requests will be accepted for these reasons.
2. No Return or Refund for Customer-Caused Damage
- If a product is damaged, broken, or becomes faulty after delivery due to customer misuse, accidental damage, or improper handling, no return or refund will be applicable.
- Customers are responsible for proper care and handling of all items once received.
3. Warranty Products (Gadgets, Electronics, etc.)
- Some items, such as gadgets, electronics, or appliances, may come with a manufacturer or seller warranty.
- In such cases, returns or repairs are allowed only if the issue is due to a verified technical fault, such as:
- Device not turning on
- Manufacturing defect
- Functional failure without external damage
- Warranty returns will not be accepted for:
- Cracked screens
- Water damage
- Burned, dropped, or physically broken items
- Any damage caused by the customer
- Refunds are not applicable for products under warranty. We will offer repair or replacement only, as per warranty terms.
4. Return Process
- If you return a product during delivery due to a valid issue, the product must:
- Be unused
- Be in its original packaging
- Include all accessories, manuals, and tags
5. Refunds (Where Applicable)
- Approved refunds will be processed after the returned product is received and inspected.
- Refunds (if eligible) will be made using the original payment method within 7–14 business days.
- Shipping or handling fees are non-refundable.
6. Non-Returnable Items
- Products that are accepted at delivery without inspection
- Items damaged by the customer
- Hygiene-sensitive, perishable, or customized items (where applicable)
7. Contact Us
If you have any questions about this policy or need support:
📧 Email: support@mahfinex.shop
📞 Phone: +880-9638-371462
🌐 Website: www.mahfinex.shop